Order Information

How to Order

If you would like to place an order, you can do so by completing our on-line purchase form. Or please contact Battram Custom Goal Equipment via phone, fax, email or regular mail at the following:

BATTRAM CUSTOM GOAL EQUIPMENT
9 Kitchen Court
R. R. 4 Woodstock
Curries, Ontario, Canada
N4S 7V8

Tel: (519)424-3549
Toll Free: 1-888-220-5872
Fax: (519)424-3552

E-MAIL: sbattram@battram.com


Payment Policy

NEW! BATTRAM has a new payment policy. We are now allowing 50% down (non-refundable) when ordering and 50% balance is due 1 week prior to production/shipment. Sale item orders must be paid in full at time of order.

Battram Payment plan customers payments are non refundable and orders will be scheduled once 50% is paid

Cancellation Policy

Orders cancelled prior to beginning construction have a 50% non-refundable deposit that will remain with Battram Custom Goal Equipment. If the order is cancelled after work has begun and prior to shipping, 50% of the total order will be forfeited to Battram Custom Goal Equipment to cover our expenses on the products (material, labor);  50% will be returned to the customer.

Return Policy

Our reputation as a quality company and our commitment to customer satisfaction ensures our customers that they will be 100% satisfied with our products. Returns are very rare; when they do occur, they are almost always the result of poor communication or inaccurate information regarding the appropriate size of the equipment. Please ensure that the equipment which you order is appropriate for your size and requirements. If you have any questions concerning the proper fit of your goal equipment, we are always available and eager to answer them for you. (To find the size of pad that's right for you, please check our page on selecting your new goal pads.) When ordering with a credit card, the card will be billed within 2 weeks of your order being placed in order to guard against credit card fraud.

Authorization for return must be given in the form of writing from Battram Custom Goal Equipment, before returning any goods for exchange. Our top quality manufacturing techniques ensure that the quality of our products will never be cause for return, as each piece of gear is carefully inspected at numerous stages of the production process. If you are not satisfied that your Battram gear meets standards as outlined for the product, we will fix or replace the equipment. Refunds are provided for goods that have not been used at Battram's discretion regarding reason for return request. Sorry, no refunds on custom equipment (any product that has been customized in either special graphics or unique modifications to the product design).

General Information