Frequently Asked Questions

Frequently Asked Questions

Q. Do customized colors cost an additional fee?
A. No, Custom colors are completed at no additional charge.
Q. I prefer a taller pad, and would like additional height added to the thigh rise. Can this be completed and how much extra will this modification cost?
A. Thigh rise height addition can be completed and typically at no extra charge.
Q. I have noticed that Battram sizing typically runs from size 29 to 36. Can you make larger pads for the taller goalie or smaller pads for INT sizing if requested?
A. Yes to both, please email for pricing inquiry sbattram@battram.com
Q. My hands may be smaller or larger than average. How do we ensure that the gloves will fit properly?
A. Please fax us a hand tracing/outline with your name on the document to (519) 424-3552.
Q. How much extra charge is there for custom embroidery?
A. $10 CAD or $8 USD / item embroidered
$40 CAD or approx. $32 USD on a full combo order (pads/gloves)
Q. How much is shipping for pads alone or a full combo (pads/gloves)?
A. Within Canada shipping rates range from $45- $65 approximately and to most of the USA, shipping costs range from $65 - $120 approximately (Depending on your location) for pads or a full combo of pads and gloves. For exact shipping charges, please email Battram for a quote and we will be happy to provide the exact shipping charge. There are no brokerage fees for shipping gear from Canada to the USA.
Q. How do I measure my ankle to mid-knee measurement to ensure it is correct?
A. Measure starting at your ankle bone, go up the outside of your leg to where the knee bends or center knee. Please ensure that this measurement is accurate as it is the most important measurement for pad sizing determination.
Q. Which graphics are considered custom graphics? How much are Custom graphics? Can you complete a graphic that I have designed for my gear if I send you a template or photo?
A. Custom graphics are any graphics that are not listed under standard designs. Many of the pads/gloves in the web galleries do have customized graphics. Customized graphics range in price typically between $60 - $100 CAD or $45 - $75 USD. You can certainly forward a sketch, template or photo of the graphic design you would prefer for your gear and we will be happy to provide a quote. Graphic pricing is determined by complexity of the graphic, design and sewing time to complete.
Q. I live overseas and am interested in purchasing from Battram. Can you ship anywhere?
A. We certainly ship all over the world, although shipping prices will vary by package sizing and your location. Please email us at sbattram@battram.com and we would be happy to provide a shipping quote if you can provide your address and information about what you are thinking of ordering.
Q. I would like a quote on some gear with some customized options. Can I attain a quote from the on-line order form?
A. We would recommend sending an email outlining what you are considering for gear and customized options and we would be happy to provide a quote for you.
Q. Can you change the location of the break in a catch glove?
A. No.
Q. How can you reduce the weight of a product?
A. Weight can be further reduced by less overlap of jenpro on graphic design, going with more quick release straps vs. leather strapping system, adding more 400 Nylon vs Cordura, requesting loose stuffing. All other weight reduction options regarding quality of foam used internally are not advisable as it will impact durability of the equipment.
Q. Can you add thigh rise height or height in any way to an existing pad?
A. This modification can be done, however it is not a modification offered by Battram. It takes less time to build a new set of pads than to cut an existing pad to rebuild with additional height. This option also implicates pad appearance and is not recommended.
Q. If I sent you equipment brand X, can you make a Battram set the same as the equipment model I send you?
A. No, sorry.
Q. Can quick release straps be used instead of leather or vice versa?
A. Yes
Q. I play inline hockey and was wondering what mods are recommended to improve durability?
A. Selecting one of our inline models with the plastic slide plates is recommended as well as selecting a graphic that will maintain the all cordura face on the pads. Wear strips on exterior/exposed ridge of catch pocket can be covered with a protective jenpro strip or cordura strip for added durability.
Q. Do you offer any payment plans if I am able to come up with the 10% deposit to finalize an order with Battram?
A. Yes, payment plans are an option, however the order will be produced and shipped when the balance is paid for in full.
Q. How do I reserve the next available production date? How long will it take before my order ships if I just placed an order with Battram?
A. To reserve the next production date, please submit an on-line order form with billing information or call with billing information to finalize your order with a 10% deposit which secures the next available production date. Order turnaround time typically takes 3 weeks, at times less or more. Please email to inquire.
Q. Can I opt to have NO logos on my gear?
A. We can omit logos on the face of the gear at times as it may not work well with some graphic designs but Battram reserves the right to place company logos on the equipment. For an additional fee, all logos can be omitted including Battram name.